YellowSchedule
Yellow Schedule is an online appointment scheduling platform.YellowSchedule is a unique appointment management and online booking tool. It enables service based businesses to streamline their appointments process. YellowSchedule enables our customers to:
- Acquire new Customers
- Reduce Appointment No show
- Take payments Online
- Maximise bookings
- Increase revenue
YellowSchedule is a SaaS tool that is available as a standalone tool or can be integrated into directory sites, or integrated into other systems. This visitor scheduling platform provides a secure way for family members to book visits with their loved ones, to be pre-screened for Covid-19 on the morning of their visit to receive a barcode to enable fast track entry at the facility. This reduces the demands on resources at the care facility, reduces queuing in reception areas and ultimately ensures patients and visitors get to maximise their precious time together in a safe environment.
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Telehealth Module: start taking HIPAA compliant video appointments with your clients.
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Fast and Secure Online Scheduling & Appointment Booking: HIPAA Compliance to keep your data secure is our number 1 priority. Your data is encrypted, backed up and hosted in highly secure facilities. Our security and features enable your organisation to fulfil its obligations in regard to the electronic storage of confidential or client information.
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Green Dot Confirmation: YellowSchedule is the only scheduling system to offer Green Dot Confirmation. We’ve made it easy for your clients to confirm their appointments with a simple Yes or No text based response. Their response is instantly displayed on your calendar making it easy to view your confirmed appointments all in one place. This unique system has proven to reduce no-shows rates by 30% more than simple text/email reminders alone.
YellowSchedule streamline the entire appointments process, giving you more time to do what you do best. This reduces no-shows, schedule an appointment at their own convenience & reduce your admin with automated actions and integrated client CRM and notes right inside the appointments scheduler itself. Yellowschedule helps you significantly reduce your patient no-show rates. Average no show rates for Yellowschedule users are 1.5% with a 7% cancellation rate. This compares with industry standard no-show rates of up to 30%
Automated Appointment Reminders
Your customers & clients respond to automated appointment reminders to confirm or cancel appointments. Reminding your customers involves them actively in the decision to attend and results in much higher participation rates. Cancellations prior to the appointment enable you to reallocate appointment slots or redeploy your staff and resources. Reminder software that improves your profits.
Secure Online Payments
Billing your clients just got easier! Payments, deposits, pre-payments and receipts are all handled simply and securely and integrated into the appointment booking process. Your businesses fully featured calendar software!
Mobile App
Our easy to use app comes with a security system to prevent your data getting into the wrong hands in the event of a lost or stolen device. Manage your scheduling system while on the go. All major phone and tablets devices supported.
Appointment Reminders
SMS & Email reminders alone reduce appointment no shows by up to 50%. However traditional reminders only broadcast reminders, they do not gather a response and they give you no idea of who exactly will turn up for their appointment. YellowSchedule is different.
- Response Gathering: contacts accept or decline an appointment by responding to the reminder. Responses are gathered back into your dashboard, enabling you to see at a glance who has confirmed and who has cancelled an appointment. This eliminates guesswork and enables you to rebook vacant appointment slots and deploy your personnel and resources more effectively.
- Customisable: customise your SMS and Email reminder message. Brand your reminder emails, input your location and help your contacts find you. Use the reminders to make the appointment process as easy as possible for your customers.
Online Appointment Booking
YellowSchedule enables you to offer online appointment bookings direct from your website. With easy setup, multiple user support, customisable timeslots & services adding online bookings to your website has never been so easy!
- Live Bookings on Your Website: enable existing and new clients schedule appointments via your website. The booking widget feeds directly from (and back into) your online calendar’s availability ensuring you can’t double book appointment slots.
- Open for Bookings 24/7: YellowSchedule’s booking tool means you are open for bookings 24/7 365 days a year. Customers love the convenience of being able to book in for an appointment at a time of their choosing.
- Customise your Business: customise your services, working hours, appointment lengths and prices within minutes.
Real-time Client Communications
Communication is at the heart of YellowSchedule. With our real-time communication system your reminders, messages and responses will be received instantly. Additionally, YellowSchedule enables ad-hoc communications.
- Telehealth Module: take HIPAA compliant video appointments with your clients
- Message Clients: send clients adhoc messages instantly without having to dig out phone numbers or addresses.
- Client Communications Record: a history of all client communications is stored within each contact on the database. Also a record of all other relevant details such as previous/upcoming appointments.
Enterprise Scheduling
YellowSchedule is perfect for larger businesses looking for a multi-user scheduling solution.
- Enterprise Level User Administration: create and administer users for enterprise. Set access levels and assign which users have access to what.
- Multi-user calendar interface: the most advanced multiuser calendar interface available today. Designed for displaying large amounts of multiuser data synchronously in an easy way complete with green-dot/red-dot client confirmation data. You’ll wonder how your business was ever able to function beforehand.
- User Geographical Service Areas: setup user service areas based on postcodes. Quickly search which users are closest to a client’s postcode.
- API & Webhooks: gain access to our full API and Webhook system for integration with your business services
- Single Sign-On Options: SAML 2.0 now supported. Securely administer students through university federated identity providers such as Shibboleth/Microsoft ADFS. Increased security and no seperate passwords for students to remember.
Trend Spotting
The YellowSchedule Dashboard summarises upcoming appointments at a glance and offers you an overview of your messaging and client activity. Spot trends and enable your business to respond.
- Start Measuring Today: watch your efficiency go through the roof on our beautiful reports. We take good care of your data and make it easy for you to see and understand.
- Actionable Data: see incoming messages in one location. View your latest bookings, confirmations and cancellations. Spot issues with incorrect contact data (messages undeliverable).
- Client Cancellation History: YellowSchedule will enable you to spot patterns of unusually high cancellations amongst certain clients. Use this data to take positive action to help you help your clients.
Security
Hipaa compliance US, Encrypted, Security Cert. Backup. Servers.
- Secure: the network is protected by an enterprise-class firewall and all YellowSchedule plans include SSL encryption to keep your data safe. The product software and infrastructure is updated regularly with the latest security patches and our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. All US based health care organizations need to be HIPAA compliant. It’s up to each organisation to ensure compliance, there is no such thing as ‘HIPAA Compliant Software’. However software should enable your organisation to fulfil all its obligations in regard to the electronic storage of patient information. YellowSchedule enables our customers to track who did what, define user roles, ensure data security. Ensure maximum ‘up time’ of the system and availability of a backup
- Trust: customers trust us with their most sensitive data. Our system has specifically been developed to ensure that access to your data is secure, fast, always available and that hardware systems are fault tolerant.
- Backup: data is safe. We take nothing to chance and have numerous processes in place to protect against any potential dataloss:
FOR BUSINESS
Yellowschedule is an end to end Appointment Management Tool which reduce no-shows substantially, increases efficiency and help clients to remain on track with appointment attendance. Benefits include
- Reduce administration time – less phone calls
- Reduce your No-shows dramatically
- Be open for business 24/7
- Take bookings directly from your website
- Customize your schedule the way you want
- Peace of mind with HIPAA compliant transactions
- Easily keep in contact with your clients
- Keep up to date while on the move
YellowSchedule was specifically designed for therapists, but it also works perfectly for Healthcare Professionals, Sports, Fitness, Beauty, Services, Trades and anyone who needs to book and manage their appointments.
SCHEDULING FOR CLINICS
YellowSchedule enables real-time management of your Clinic. Your administration team can easily set user access across a large team of medical professionals. The system was specifically designed for displaying large amounts of multi-user, multi-location data synchronously in an easy to use interface. Our powerful tools allow your team to coordinate appointments at multiple locations, across all staff with separate or shared specialties. In addition, keep track of all patient information, appointment history and email correspondence in one handy and secure place. Features for Clinics nlcude
- Text & Email Reminders: save time and end no-shows today! Automatically remind clients about appointments by email and text messages.
- Green-Dot Client Confirms: no other scheduling system in the world can handle client replies. We don’t stop there, we also color code appointments based on the reply.
- Online Booking: clients can book an appointment in confidence and confidentially online, directly from your website, Facebook, or your new microsite.
- Track Key Metrics with Beautiful Dashboard Reports: watch efficiency go through the roof on our beautiful reports. We take good care of your data and make it easy for you to see and understand.
- Calendar Sync: easily Sync your YellowSchedule calendar with your preferred calendar.
- Online Payments Module: take payments, deposits and issue refunds for appointments easily through the system
- Security & peace of mind
- HIPAA Compliance
- Hosted on State-of-the-art Servers in a Top Tier Data Center
- SSL Technology Protects Transmission of Data
- 256-bit Client Data Encryption Standards
- Database Replication and Daily Backups
SCHEDULING FOR HOSPITAL GROUPS
YellowSchedule enables real-time management of your hospital. Our secure system was specifically designed for displaying large amounts of multi-user, multi-location data synchronously in an easy to use interface. Our powerful tools allow your team to coordinate appointments at multiple locations, across all staff with separate or shared specialties. In addition, keep track of all patient information, appointment history and communication correspondence in one handy place. Features for Hospital Groups
- Text & Email Reminders: save time and end no-shows today! Automatically remind clients about appointments by email and text messages.
- Green-Dot Client Confirms: no other scheduling system in the world can handle client replies. We don’t stop there, we also color code appointments based on the reply.
- Online Booking: your clients can book an appointment in confidence and confidentially online, directly from your website, Facebook, or your new microsite.
- Track Key Metrics with Beautiful Dashboard Reports: watch your efficiency go through the roof on our beautiful reports. We take good care of your data and make it easy for you to see and understand.
- Calendar Sync: easily Sync your YellowSchedule calendar with your preferred calendar.
- Online Payments Module: take payments, deposits and issue refunds for appointments easily through the system.
SUPPORTING STUDENTS
The YellowSchedule Platform is used to increase student access to services, reduce wait times, reduce no-shows, co-ordinate teams, enables full HIPAA compliance, student Single Sign On (SSO) support, advanced API functionality & integrates with Google Calendar/Office 365. YellowSchedule connect universities and students
- Increasing Access: optional self-scheduling enables students to self-schedule at a time that is convenient and comfortable for them increases access and allows them to schedule outside working hours.
- Reducing No-shows & Waiting Lists: SMS / Email reminders help students remember upcoming appointments and stay on track with attendance. This reduces no-show rates by up to 80%. With waiting lists for many services, appointment no-shows waste precious time and resources and add to waiting lists. Our responsive reminders ask students to confirm or cancel their appointment by return. We display confirmations and cancellations visually in the staff schedule so you can see at a glance which students have confirmed and which students have cancelled. Cancelled appointments go back into the pool of time slots available for staff or students to schedule helping you get on top of your waiting list.
- Enabling HIPAA Compliance: YellowSchedule enables you to fulfil your HIPAA obligations and protect student’s data. They have strictly controlled access to data. SSL provides an encrypted link between your workstations and our servers. Student data is encrypted at rest (Rijndael AES256 cypher). Their database is on a dedicated enterprise server, not shared with any other organization or company, in a biometrically secured facility in the US they do not share data or syndicate any data, anonymized or otherwise, with any 3rd parties. Role based permissions for staff access to allow segmentation of patient notes and details. They maintain a replicated database system and have a system of daily backups.
- Managing Your Admin: YellowSchedule can help you streamline much of your admin work. Our powerful tools allow you to coordinate appointments for multiple locations, staff, services and pooled resources such as rooms. It reduces email/phone tag between staff and students coordinating appointments in turn enabling staff to focus on more productive tasks. You can keep track of student information, appointment history and email correspondence in one central place. The reporting dashboard allows you to fine-tune reports on appointments, cancellations, no-shows, messages sent and received and to compare metrics across your staff. Role-based admin access levels enable you to give the granular level of access required to a variety of permanent and contract staff. The secure document upload tool enables you to store documents such as consent forms within the student record.
- Processing Payments: take payments securely through our integration with Stripe. You can use our payments module to manually take payments. You can securely store card details of students on YellowSchedule and raise payments, deposits or refunds and send receipts. The access levels that can be assigned to staff members for the payments module are Full Payments Access, View Payments Only or No Payments Access. You can instantly set up a linked Stripe account from within YellowSchedule by clicking on the initiation link in the payments area.
- Integrating with Your Systems and Workflows: Single Sign-On (SSO) support allows for secure scheduling by students through your University’s existing Identity Provider. This puts you in control of who can place bookings. Appointments can be booked quickly and seamlessly by students. Security is improved as passwords never leave your system and students don’t have to maintain extra passwords. The API is perfect where custom integration is required. We also have a webhooks system which will allow our system to instantly ping your system when something changes. See our API documentation for further info.
YellowSchedule can enable a 2-way Calendar Sync for Google Calendar and Microsoft Office 365 users. This means that many of your staff and service providers can continue to use these schedules as normal, and only admins need to log-in to YellowSchedule. This minimises disruption and barriers to implementing a new system.
SCHEDULING FOR FINANCIAL INSTITUTIONS
YellowSchedule makes your bank or financial institution can run more efficiently by streamlining your appointments. Your clients will have the ability to book the advisor or specialist they want at a time and location that suites them, leaving your lobby free for clerk-based transactions. Bookings are streamlined allowing you to keep track of your next appointment and reduce the wait time of your customers. YellowSchedule for easy use by teams of staff and supports multiple locations. Your administration team can easily set user access across small or large team of financial professionals. Features for Financial Institutions include:
- Text & Email Reminders: save time and end no-shows today! Automatically remind clients about appointments by email and text messages.
- Green-Dot Client Confirms: no other scheduling system in the world can handle client replies. We don’t stop there, we also color code appointments based on the reply.
- Online Booking: your clients can book an appointment in confidence and confidentially online, directly from your website, Facebook, or your new microsite.
- Track Key Metrics with Beautiful Dashboard Reports: watch your efficiency go through the roof on our beautiful reports. We take good care of your data and make it easy for you to see and understand.
- Calendar Sync: easily Sync your YellowSchedule calendar with your preferred calendar.
- Online Payments Module: take payments, deposits and issue refunds for appointments easily through the system.
INTEGRATIONS
YellowSchedule integrates with many popular systems. These are some integrations we have available currently. We also have a detailed Scheduling API and Webhooks for custom integrations.
- Outlook Integration: Sync your Outlook Calendar Appointments with YellowSchedule.
- Google Calendar: a quick way to get started with YellowSchedule is to Sync your Google Calendar Appointments with YellowSchedule.
- WordPress: a Plugin to make setting up your booking widget on your wordpress website as easy as possible
- Joomla: a preferred CMS for managing large scale websites for Universities, Hospitals, Government and NPO’s. Much like the installation of Joomla itself, our YellowSchedule plugin can be installed and be ready to use in minutes.
- Drupal: a highly scalable CMS ideal for enterprise level websites. We have a plugin which can be installed and configured quickly in Drupal.
- Facebook: easy to set up Facebook application to begin taking appointments directly from your business Facebook page.
- Stripe: use our Stripe integration to begin easily taking payments directly from clients through YellowSchedule
Organisation
Country: United States of America
Email: support@yellowschedule.com